Communications News
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New ReliaTel 3.0 Integrates VoIP QoS and Network Infrastructure Management...
Tone’s ReliaTel® Version 3.0 Integrates Deep VoIP Quality of Service Management with Converged Network Infrastructure Management in One Unified Solution...
New 3.0 Version Delivers Unified Visibility and Control of VoIP Quality of Service and Converged Network
Health and Performance to Assure Overall Converged Voice Service Levels...
ANAHEIM, Calif., - Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, today announced immediate availability of its ReliaTel® Management Solution 3.0 Release featuring full integration of VoIP quality of service (QoS), converged network infrastructure management and voice service assurance for converged environments.
By implementing the 3.0 Release, Tone’s enterprise and managed service provider (MSP) customers can proactively manage both VoIP call quality and the underlying converged network infrastructure in a holistic manner, providing their VoIP, network and IT support teams with the answers and capabilities needed to effectively assure VoIP call quality and service levels that consistently support and drive the business.
ReliaTel 3.0 Accurately Pinpoints Cause of VoIP Quality Issues
A significant percentage of VoIP call quality problems are not related to the VoIP call server; they relate to problems with the complex underlying network infrastructure, capacity and traffic levels occurring at the time of quality degradation. Tone’s innovative ReliaTel 3.0 Release with integrated VoIP QoS management combines real-time, deep-dive QoS analysis for every VoIP call with real-time fault, capacity and performance monitoring of the entire converged network to accurately pinpoint the true cause of VoIP quality problems.
The value of the integrated ReliaTel 3.0 Release is further amplified by its vendor-agnostic platform design that easily manages QoS and the underlying network across virtually any mix of TDM and VoIP technologies—providing full convergence life cycle management from the VoIP pre-network assessment phase to the ongoing quality of service and user experience management stage.
Richard Ptak, managing partner and analyst, Ptak, Noel & Associates Comments on ReliaTel 3.0:
“Enterprises relying on VoIP need a comprehensive capability to determine conclusively where and why voice quality issues are occurring. But in order to maintain business-class voice service levels, they must then identify what are the underlying network or infrastructure issues impacting quality and service conditions at any given time,” said Richard Ptak, managing partner and analyst, Ptak, Noel & Associates. “Tone’s new ReliaTel 3.0 Release provides VoIP operations teams with a unified view of the critical information necessary to ensure voice quality so that businesses can thrive without the converged technology problems.”
ReliaTel VoIP Quality and Service Assurance Solution 3.0 Release Delivers Deep Dive QoS Analytics
ReliaTel 3.0 performs passive QoS monitoring of real-time VoIP, with analysis of live real-time transport protocol (RTP) sessions that enable users to gauge the quality impact of multiple concurrent calls, as well as each individual call, for key metrics such as delay, jitter, loss, R-factor, industry standard listening quality mean opinion score (MOS-LQ) and conversational quality MOS (MOS-CQ) for trending, and root cause analysis for troubleshooting.
The ReliaTel 3.0 web-based QoS management dashboards provide a deep, real-time view of quality issues based on true user experience and actual call quality statistics. QoS statistics are combined with network device, application and packet metrics to provide a granular, integrated view of the conditions affecting quality on every call, as well as the underlying transport devices. Armed with this in-depth information, VoIP support teams easily identify and resolve the correct quality-affecting issues to ensure high-quality VoIP services.
“Because VoIP and converged voice quality and performance is so dependent on the underlying network it traverses, it is imperative to monitor and manage both in a unified way that relates VoIP quality issues to the underlying network issues,” said Amit Kapoor, director of strategic technology advancement, Tone Software Corporation. “ReliaTel 3.0 comprehensively answers this need with 360 degree visibility and management for both, across virtually any technology mix, throughout all stages of the convergence life cycle.”
About Tone Software Corporation
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management and monitoring in one solution, Tone Software eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. ReliaTel provides the ideal platform for managed service providers, VARs and enterprises who today must not only cost effectively manage their voice communications and infrastructure to assure service levels, but who also require a comprehensive management platform that fully supports their evolution to future communications technologies and innovations. For more information, visit the ReliaTel VoIP QoS Management page.
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