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• ReliaTel PBX Monitoring

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ReliaTel PBX Monitoring and PBX Management

Monitor PBX Alarms and Manage PBX Operations with ReliaTel

ReliaTel enables telecommunications professionals to easily and effectively monitor and manage their TDM PBXs, voice mail servers, and adjunct voice devices to ensure continuous availability and service levels from TDM voice environments.

ReliaTel’s platform-independent design monitors all types and sizes of PBXs, CO switches, and associated voice devices from virtually any vendor or manufacturer, unifying the management of these critical communications assets.

ReliaTel  PBX Monitoring and Management will Automatically:

• Detect and analyze all PBX device faults, alarms, and performance issues in real-time, and initiate alarms in the designated manner
• Immediately notify appropriate staff of the alarm in a variety of medias, with comprehensive escalation capabilities
• Enable technicians to remotely access PBXs anywhere in the world – through a single interface – to perform diagnostics, resolve problems, and restore peak services
• Initiate recovery processes, remote reboots, restarts, or recycle power to restore operations
• Resolve and clear routine alarms without human intervention
• Issue test commands to ensure continual PBX health and operation
• Perform routine scheduled maintenance and procedures, freeing staff for higher priority projects and activities
• Update or change PBX passwords on a scheduled basis to ensure security
• Generate statistical alarm, performance, and traffic reports to identify hot spots, capacity bottlenecks, maintenance issues, and key metrics

Assured Provision of Voice Services

ReliaTel enables enterprises to expertly manage TDM voice technologies as they continue to provide critical service. Oftentimes, TDM PBXs are relied-upon as the primary voice delivery mechanism while new VoIP technologies are adopted and implemented. ReliaTel ensures TDM investments continue to provide value to the organization throughout the transition to new technologies.

Through ReliaTel, businesses can be confident their voice resources are perpetually operating at peak performance to deliver the best possible voice service levels to both internal and external customers.