Communications Products

• ReliaTel Convergence Management
  • VoIP Fault & Alarm Monitoring
  • VoIP Performance Management
  • VoIP Operational Knowledge Base
  • Infrastructure Management
  • Automation & Maintenance
  • Managed Systems
  • Nortel Direct Management
• ReliaTel VoIP QoS Management
  • VoIP Quality Analysis
  • VoIP QoE Management
• ReliaTel Performance Reporting
  • Operations Performance Reporting
  • Voice Traffic & Capacity Reporting
• ReliaTel PBX Monitoring

ReliaTel Technology News

• ReliaTel Compliant with IP Office 8
• ReliaTel 4.0 Advanced Dashboards
• ReliaTel SIP Management

ReliaTel Case Studies

• AdvanTel Networks
• Global Network Operations

Download Brochures

• ReliaTel VoIP QoS Management
• ReliaTel Converged Voice Management
• ReliaTel Service Provider Solution

ReliaTel Operations Performance Reporting

Gain Critical VoIP, PBX, & IT Network Operations Insight with ReliaTel Reporting

ReliaTel’s Performance Analysis & Reporting facility analyzes VoIP, PBX, CO Switch, and IT Network alarm and operational performance metrics, and delivers the key management and operational reports necessary to achieve and sustain top service levels.

Through ReliaTel reporting, Telecom, IT, and Network Operations staff can easily produce strategic and tactical reports detailing voice network and infrastructure operational activity, including:

• VoIP Network Alarm & System Performance Reporting
• PBX Alarm, Fault, & Performance Analysis & Reporting
• IT Infrastructure Alarm Trending & Performance Reporting
• Converged Network Performance Analysis and Trend Reporting
• Contact Center Performance Analysis & Reporting
• Application Performance Analysis and Reporting

Statistical Operational Reporting Reveals Bottlenecks, Hot Spots, and Key Trends

ReliaTel statistical reports identify critical operational issues, performance trends, and alarm patterns at both the aggregated converged infrastructure level as well as a granular device, user, or individual call level.

Using the ReliaTel web-based GUI, users simply point and click to instantly generate pre-defined reports, or customize reports with specific devices, timeframes, content or layout to meet individual user and department needs. Reports are presented in Adobe PDF format, Excel spreadsheets, or Comma Separated Value (CSV) for import to other applications.

Report generation can be pre-scheduled for automatic delivery on a periodic basis, with optional delivery to specific e-mail destinations or printers. All report generation is fully secured through the ReliaTel user permissions and security settings.

Through ReliaTel Reporting, the critical statistical data necessary to enhance overall service levels is automatically gathered, formatted into easy-to-read reports, charts, and graphs, and rapidly delivered to authorized users.